Why you should keep till slips for warranty claims
Because the store will ask for proof of purchase, and the slip is it. South Africa's Consumer Protection Act gives you an automatic six month warranty on most goods, suppliers' own warranties run for one to three years beyond that, and the till slip that anchors the claim is printed on paper designed to fade within months.
Your rights outlast the paper
Under the CPA, goods that fail within six months of purchase can be returned for repair, replacement or refund, at the consumer's election. Manufacturer warranties commonly extend cover for years. Both hinge in practice on showing when and where the item was bought and what was paid, which is exactly what the slip records.
Retailers can sometimes look up a purchase from a card transaction, but that is a favour, not a right, and cash purchases have no such trail. The slip in your hand is the claim you control.
Slipsort keeps every slip legible for as long as SARS can ask.
Scan in about a second, numbers read for you, one pack per month for your accountant.
Get Slipsort free on iPhoneThe appliance outlives the evidence
A washing machine fails in year two. The warranty says three years. The slip has spent two summers in a kitchen drawer, and thermal print does not survive kitchens. This exact sequence is how enforceable claims turn into arguments at a returns counter.
The fix costs a second at the till: scan the slip the day of the purchase, and the proof outlives the paper by however long you need it to.
A five year archive covers both masters
The same archive that satisfies SARS covers warranties for free: every slip searchable by shop and date, the image legible at full quality, on your phone in the returns queue. In Slipsort, finding the washing machine slip is typing the shop's name, and downloading the image is free on every plan.
Quick answers
- Is a bank statement enough for a warranty claim?
- Sometimes a retailer will accept it as proof of purchase, but it shows an amount, not the item. The slip itemises what was bought, which is what warranty disputes turn on.
- Does the CPA six month warranty apply to everything?
- It covers most new goods sold in the ordinary course of business, with some exclusions, and it applies regardless of what the store's own policy says. The supplier chooses repair, replacement or refund only after you have elected to return the goods.